Terms and conditions

In compliance with the duty of information contained in Article 10 of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, we inform you:

Name: ArtesamArt
Company Name: Mª Belén López Cebrián
Nif / Cif: 47084706A
Registered Address: C/Armiñán, 14 29400 Ronda (Málaga) Telephone: + 34 952 87 64 50
E-mail address: info@artesamart.com

Users

The access and/or use of this portal attributes the condition of USER, who accepts, from such access and/or use, the General Conditions of Use here reflected. The mentioned Conditions will be of application independently of the General Conditions of Contracting that in its case are of obligatory fulfillment.

Use of the portal

http://www.artesamart.com/ provides access to a multitude of products, information, services, programs or data (hereinafter “the contents”) on the Internet belonging to ArtesamArt, or third parties to which the USER may have access. The USER assumes responsibility for the use of the portal. This responsibility extends to the registration that was necessary to access certain services or content. In such registration the USER will be responsible for providing truthful and lawful information. As a consequence of this registration, the USER may be provided with a password for which he/she will be responsible, undertaking to use it diligently and confidentially. The USER undertakes to make appropriate use of the content and services that ArtesamArt offers through its website and by way of example but not limited to, not to use them for:

Incur in illicit, illegal or contrary to good faith and public order activities.
Disseminate content or propaganda of a racist, xenophobic, illegal pornographic, apology of terrorism or against human rights.
Cause damage to the physical and logical systems of ArtesamArt, its suppliers or third parties, introduce or spread in the network computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage;
Attempt to access and, where appropriate, use the e-mail accounts of other users and modify or manipulate their messages.

Intellectual and Industrial Property

All distinctive signs, trademarks, trade names, content, structure, design and presentation of the elements and any other information appearing on this Web site are owned by ArtesamArt itself or as an assignee and are protected by intellectual and industrial property rights.
The user is prohibited the reproduction, transformation, distribution, public communication and, in general, any other form of exploitation of the elements referred to in the previous paragraph without the express authorization of ArtesamArt.
The user will refrain from using any means that may remove, alter, circumvent or manipulate any protection devices or security systems that may be installed and that may involve a risk or damage or disable the Web site and / or its contents.
ArtesamArt is not responsible for the possible inappropriate use that third parties make of this Web site, nor for the information that through it they transmit to third parties. The use of the contents by the user and any consequences or damages that may arise are the sole responsibility of the user. ArtesamArt is excluded for damages of any kind caused to users by the use of links, directories and search tools that allow users to access Web sites owned and / or managed by third parties as well as the presence of viruses or other malicious code in the content that may cause any damage to the computer system, electronic documents or files of users. ArtesamArt reserves the right to take legal action it deems appropriate arising from any unlawful use by third parties of the contents of its website.

Exclusion of warranties and liability

ArtesamArt is not responsible, in any case, for damages of any kind that may cause, but not limited to: errors or omissions in the content, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the content, despite having taken all the necessary technological measures to prevent it.

Modifications

ArtesamArt reserves the right to make unannounced changes it deems appropriate in its website, may change, delete or add content and services provided through the same as the way in which they are presented or located on its website.

Links

In the event that the domain name links or hyperlinks to other Internet sites, ArtesamArt not exercise any control over such sites and content. In any case ArtesamArt assume any responsibility for the contents of any link belonging to another website, nor guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, accuracy, accuracy, validity and constitutionality of any material or information contained in any such hyperlinks or other Internet sites. Likewise, the inclusion of these external connections does not imply any type of association, merger or participation with the connected entities.

ArtesamArt reserves the right to deny or withdraw access to the portal and / or services offered without notice, at its own request or at the request of a third party, to those users who violate the General Conditions of Use.

Right of exclusion

ArtesamArt reserves the right to refuse or withdraw access to the portal and / or services offered without notice, at its own request or at the request of a third party, to those users who violate the General Conditions of Use.

Generalities

ArtesamArt will pursue the breach of the conditions as well as any misuse of its portal exercising all civil and criminal actions that may correspond by law.

Modification of these terms and conditions and duration

ArtesamArt may modify at any time the conditions specified here, being duly published as they appear here.

Applicable law and jurisdiction

The relationship between ArtesamArt and the USER shall be governed by the Spanish legislation in force and any dispute shall be submitted to the Spanish Courts and Tribunals.

Online consumer dispute resolution pursuant to Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform available at the following link: http://ec.europa.eu/consumers/odr/.

RETURNS

ArtesamArt wants you to be delighted with your order. If you are not satisfied, you can send it back to us and choose another product in exchange (as long as it is in perfect condition).

Deadline to make a return.

The deadline for any return is 15 calendar days from the date of purchase, in accordance with the provisions of the Retail Trade Act of the Spanish Territory.

In those 15 calendar days the product has to reach us at ArtesamArt.

No product returns will be accepted outside this period.

Returns will be made by exchange of item or return voucher to be redeemed within three months from the date of purchase. The amount will not be refunded.

VERY IMPORTANT:

In Handbags, Outlet, Complements and Accessories, DISCOUNTED ITEMS of any season or various promotions NO returns are allowed.
In the case of items with size, such as belts or bracelets made to measure, will be assessed on a case by case basis with the utmost professionalism through email info@artesamart.com or WhatsApp +34 600 246 863.

The customer must send the goods to this address:

ArtesamArt
Mª Belén López Cebrián
C/Armiñán Nº14 C.P.29400
RONDA (Málaga)
Tlf.952 876 450
info@artesamart.com

The return shipping costs will be borne by the customer.

Refund of the amount of the return.

In case of return, we will contact the customer as soon as we receive your shipment and the refund of the amount returned will be made by the same payment method you chose.
You can communicate us the return through:
WhatsApp +34 600 246 863
Schedule from 10h to 14h from Monday to Friday.
Email: info@artesamart.com

In case of tare is necessary to notify any errors or damage within 24 hours of receipt of the order via WhatsApp +34 600 246 863 or mail info@artesamart.com

The buyer will be responsible for sending us the products in their original packaging and in the same conditions as they were received by the means it deems, including product labels, invoice or purchase receipt (we need invoice or receipt codes to update the stock).

They must not be used, damaged or stained. If ArtesamArt detects that the product has been used, we will cancel the return. You could always claim your product by paying the shipping and handling costs.

After approving the return (the items must be in perfect condition), we will proceed to refund the amount to be paid, in the same terms that the purchase was made. The refund will be made within a maximum period of 30 days from the withdrawal or return.

If a return of an order over 49€ is made and the shipping costs have been free, at the time of return SHIPPING COSTS WILL BE DISCOUNTED FROM THE SAME. Please note that the shipping costs of the order will not be refunded.

Please indicate your contact details:
Name and email of the person who made the purchase,
Date of purchase,
Products purchased,
Reason for return,
Bank account (CCC IBAN) in which you request the refund to be made, telephone number for Bizum or email of the person who owns the PayPal account.

Remember that we will reject any package that does not follow this procedure.

In the event that the product is not returned in its original packaging, it will suffer a depreciation.

Exchange of items.

The deadline for withdrawal of the order is 15 calendar days from the day the purchase is made in accordance with the provisions of the Retail Trade Act of the Spanish Territory. In those 15 calendar days the product has to reach us at ArtesamArt. No product returns will be accepted outside this period.

ArtesamArt reserves the right to refuse returns communicated or sent after the deadline, or products that are not in the same condition in which they were received.

For size changes or exchange for a new item, the buyer must pay the new amount of shipping costs, to the address indicated above.

Privacy Policy

Visiting this website does not imply that the user is obliged to provide any information. In the event that the user provides any personal information, the data collected on this website will be treated fairly and lawfully subject at all times to the principles and rights contained in Regulation (EU) 2016/679 of 27 April, General Data Protection (RGPD) and other applicable regulations.

In compliance with the provisions of Article 13 of the GDPR we inform you of the following:

Responsible

Name: ArtesamArt
Company Name: Mª Belén López Cebrián
Nif / Cif: 47084706A
Registered Address: c/Armiñán,14 29400 Ronda (Málaga) Telephone: 952 87 64 50
E-mail address: info@artesamart.com
What do we do with your data?

Section “ORDER AS A GUEST” “LOG IN”.

The main purpose of such processing is the management of registered users on our website, as well as sending advertising relating to products and services marketed by ArtesamArt or for sending advertising, discounts and promotions for products and services of other entities.

ArtesamArt ensures the confidentiality of the data provided and guarantees that, in no case, will be transferred for any other use without prior express consent of our users. We will only ask you for the data necessary to provide the required service and will only be used for this purpose.

Section “Checkout”.

The main purpose of this treatment is to maintain the contractual relationship with our customers, facilitate the processing of orders, statistical studies, as well as sending advertising for products and services marketed by ArtesamArt.

Marketing Actions.

ArtesamArt may use such data to inform about future promotions, offers and other commercial actions in cases where you are already a customer or if you are not, when you have provided us with your consent in the corresponding section.

Section “Contact Form”.

We will collect data in order to manage the contact with the customer in order to be able to attend your request.

Legal basis for processing

For registration, purchase and warranty management we will base the processing of data on the execution of the purchase contract or within the framework of the pre-contractual relationship.

For the sending of commercial information we will base the processing on your consent, although if you are already a customer we may send you information about similar products, always providing you with a simple and free means to unsubscribe.

The consent given here by the Holder for communication of data to third parties is revocable at any time, without retroactive effect.

Recipients

On the occasion of the purchase your data may be communicated to the following recipients:
Bank entities for the payment of purchases by card.
To the Office of consumers and users in case of any complaint.
To manufacturers, technical services and/or wholesalers in the case of warranties or repairs. To those transport companies that may be in charge of sending the corresponding orders to customers. These recipients may be located within the Spanish territory or outside it, depending on the product and / or service purchased.
In the legally established cases, as in the case of the Security Forces and Corps.
To the public administrations to which we have to provide information in order to comply with our legal obligations.
ArtesamArt ensures the confidentiality of the data provided and guarantees that, in no case, will be transferred for any other use without prior express consent of our customers. We will only ask you for the data necessary to provide the required service and will only be used for this purpose.

Rights of the interested parties

The interested party has the following rights:

He/she may request information about the stored personal data concerning him/her (access).
You may request that inaccuracies in your personal data be corrected (rectification).
You may request the deletion or limitation of the processing of your personal data and (deletion and limitation).
You may also request that your personal data be made available to you in a structured, current and machine-readable format.
The data subject also has the right to lodge a complaint with the data protection authorities (Spanish Data Protection Agency). However, we invite you to contact us if you have any questions regarding your data in order to resolve them.

Data Quality

Users must guarantee the truthfulness, accuracy, authenticity and validity of the personal data collected.

Protection of minors

We do not collect personal data from minors. It is the responsibility of the parent/legal guardian to ensure the privacy of minors, making every effort to ensure that they have authorized the collection and use of personal data of minors.

Social Networking

Through our website you can access the social networks Facebook and Instagram open access to all users. These are websites where the user can register and follow us for free. In these social networks users can learn about our activities, opinions, access to photos and videos. Users of these social networks should be aware that this place is independent of the web http://www.artesamart.com / and is open, ie it is visible to all its users, and privacy policies to apply to these contents are those set by Facebook or Instagram. ArtesamArt does not own the social networks.

How to buy at ArtesamArt?

You can conveniently shop online at any time. Browse through our different product sections and click on the section of your interest. To get more information about a product click on the image and you will receive a more detailed description and a larger image. You can also use the “Search” function if you are looking for a specific product.

The products

The products will be presented with a card where the main characteristics will be indicated: image, availability and selling price on http://www.artesamart.com /.

All prices indicated on this website are expressed in Euros and include Value Added Tax (VAT).

The availability of the products is limited to the end of stock in our warehouse, regardless of the availability status shown on the website. Each ArtesamArt user declares that he/she has full capacity to use credit cards and that the same have sufficient funds for the payment of the costs arising from the purchase.

Shipping costs are not included in the prices of our products.

By accepting the purchase the customer declares to fully and unreservedly accept the entirety of these General Conditions.

Prices.

ArtesamArt reserves the right to modify its prices, but the products are billed on the basis of the existing rates at the time of validation of your purchase.

Your shopping cart.

Below the description of each product you will find a box where you can indicate the quantity as well as the option to put in basket. If there are different variants of the product, use the mouse to get more information about these variants. Select the product you want and place it in the shopping cart. The product is now registered in your virtual shopping list.

You can continue browsing the product section and, if you wish, you can add more products to your shopping cart by following the steps mentioned above.

Proceed to your order.

If you want to see what you have bought so far, click on the “view basket” box and you will get a list of all the products you have previously placed in your basket. If you want to change any quantity, do it in the box labeled “quantity” and click on “update quantities”.

Payment methods.

You will be able to choose between the following payment methods:

Credit Card: With your Visa card. Maestro or Mastercard. If the payment gives you error you can recover the order from your customer account in the section “my orders”. Note: If when placing an order by credit card you get an error and you have to recover it again from your account you must take advantage of the stock at that time of recovery of the order. The program will tell you if everything is available or if any item is out of stock while you do the procedure. That is to say, there is no reservation of unpaid products and therefore when recovering the order may have been exhausted, but the system will indicate it to you for any modification.
Bizum to cell phone 600 246 863. Immediate online payment. We need to communicate through WhatsApp (600 246 863) the order number to expedite the shipment.
PayPal: Immediate online payment. It is essential that the shipping address matches the shipping address registered in your PayPal account. We only ship to addresses registered with PayPal.
BANK DEPOSIT or BANK TRANSFER.
IBAN AND C.C.: ES35 0182 3412 50 02 0160 0568
BIC/SWIFT CODE: BBVAESMM

Purchases by bank transfer are delayed in days of SHIPPING.

FINANCING CONDITIONS

ArtesamArt offers a simple and secure payment system, by credit card. Visa, Maestro and Mastercard are accepted. The purchase will be effective once we get the confirmation from the bank. In case of rejection by the bank, the order will be suspended.

When the bank authorizes the transaction, the customer will receive an email with the confirmation of shipment.

ArtesamArt has a secure payment through the payment gateway available in the online store of the portal (IUPAY). Bank details are encrypted and directly transmitted to an official REDSYS TPV VIRTUAL payment gateway. This system offers maximum security in payments made through our website.

Confirmation of the purchase made.

When you finish your purchase and as soon as possible we will send you a message to your email with a copy of the order; please review it and if you are not satisfied with anything please let us know before your order is shipped with the transport agency.

In case of unavailability of the product once the order is placed, ArtesamArt will notify the user via e-mail or phone, agreeing with the user the partial delivery if you have purchased more products or the cancellation of the order before shipping.

Shipping Prices

Shipping costs are 4.90€ in Peninsula. Currently there is a special offer that discounts these costs if the order does not exceed 500 grams for orders over 49 €.

Spain (Peninsula)
Purchases under 49€: 4.90€ (VAT included)
Purchases over 49 €: FREE

Balearic and Canary Islands
Zone Purchases under 59€: 5.90€ (VAT included)
Purchases over 59 €. FREE

Europe
Zone Purchases under 99€: 12.50€ (VAT included)
Purchases over 99 €: FREE

Delivery times

Once the order is confirmed, we will proceed with the shipping and home delivery. ArtesamArt makes all its shipments in a CERTIFIED way.

Detail of Destinations
Peninsular Spain. 48-36 working hours approx.
Balearic and Canary Islands 4-6 working days approx.
Europe 8-10 working days approx.

The cost of shipping within the Peninsula and if the weight does not exceed 500 grams, will be FREE if the purchase exceeds 49 euros.

Note: We are not responsible for delays caused by external factors that may arise such as a snowfall that hinders the journey, transport sector strike, poor channeling of the shipment by the agency, any failure that may have the agency to allocate the shipment, theft of goods in transit, delays due to puncture of the delivery car, etc.. These are some examples. In any case we will work to get the package to you as soon as possible, in case of delays like these or similar.

EUROPE

With orders over 99€ in Europe shipping is FREE.
Purchase less than 99€ would be 9.50€ shipping costs (Up to 500 gr)
If the weight is more than 500gr 19.50€ shipping costs

Other countries upon request.

Right of withdrawal of the consumer (return).

The buyer will have a period of 15 calendar days to return the order, in accordance with the provisions of Law 7/1996 of Retail Trade Management.

VERY IMPORTANT:

In Handbags, Outlet, Complements and Accessories, DISCOUNTED ITEMS of any season or various promotions NO returns are allowed.
In the case of items with size, such as belts or bracelets made to measure, will be assessed on a case by case basis with the utmost professionalism through email info@artesamart.com or WhatsApp +34 600 246 863.

When the right of withdrawal is exercised by the buyer, the returned product must be delivered in perfect condition, closed and with its original packaging.

You can communicate the return through:

In case of return, we will contact the customer as soon as we receive your shipment and the refund of the amount returned will be made by the same payment method you chose.

You can communicate us the return through:

Tel. +34 952 87 64 50
WhatsApp +34 600 246 863
Schedule from 10h to 14h from Monday to Friday
Email: info@artesamart.com

In case of defects it is necessary to notify the possible errors or flaws within 24 hours of receipt of the order via WhatsApp +34 600 246 863 or mail info@artesamart.com

Please indicate your contact details:

Name and email of the person who made the purchase,
Date of purchase,
Products purchased,
Reason for return,
Bank account (CCC IBAN) in which you request the refund to be made, telephone number for Bizum or email of the person who owns the PayPal account.

Remember that we will reject any package that does not follow this procedure.

In the event that the product is not returned in its original packaging, it will suffer a depreciation.

In case the customer receives the product in bad condition due to transport, the product will be replaced within a maximum of 5 working days, unless the product is out of stock. For this it is essential to notify the delivery person at the time of delivery that the package has signs of bad condition.

Exchange of articles

Returns will be made by exchange of item or return voucher to be redeemed within three months from the date of purchase. The amount will not be refunded.

ArtesamArt reserves the right to refuse returns communicated or sent after the deadline, or products that are not in the same condition in which they were received.

For size changes or exchange for a new item, the buyer must pay the new amount of shipping costs, to the address indicated above.

Exclusion of liability.

ArtesamArt is not responsible in case of any of the following cases:

Error on the part of the customer when entering your data in the registration form or order in your account.
Incorrect or bad faith use of the services offered in the online store by the user.
Lack of diligence on the part of the user in the custody of their passwords or their own personal data.
Delay or non-receipt by the customer of the order confirmation by e-mail, or any other anomaly during the purchase process caused by network problems or the electronic device used by the customer to connect.
Unauthorized access to ArtesamArt systems that are impossible to detect by the security measures implemented by the company and its suppliers.
Any other event or situation that is not reflected in these Terms and Conditions and that is not attributable to the acts, decisions or will of ArtesamArt’s personnel, or is of an exceptional, fortuitous or force majeure nature.
In any case, ArtesamArt undertakes to try to solve the problems that may arise in order to reach a quick and satisfactory solution of the incidents, to the extent of its possibilities.

Applicable Law.

Jurisdiction: These General Conditions of Sale are governed, interpreted and applied in accordance with Spanish law and the language of interpretation in the event of a dispute over the meaning of a term or provision of these Conditions of Sale is Spanish.

Customer Service.

We will be at your disposal for any information through:

Tel: 952 876 450 (BUSINESS HOURS).

E-mail: info@artesamart.com